joanne
April 12th, 2004, 21:23
If you have problems logging in or staying logged in, please try the following before contacting me-
* Remember that your username and password are case sensitive, and must include any spaces you typed when registering the username.
* Use the password recovery tool on the login page if you can't remember your password.
* Make sure you check the 'remember me' box when you login.
If you still can't login try these steps -
* Clear the cookies from your browser.
To do this in IE6 - Tools > Internet Options > Delete Cookies
Note: if you do this all stored passwords will be lost. It is possible to clear just the cookie for these boards, by looking in your cookies folder. Search for 'cookies'.
* Also try rebooting your computer.
* Make sure you're not blocking cookies on your browser
* Make sure you don't have spyware software that's blocking cookies
* Don't use AOL or Firefox, use Internet Explorer instead
* Make sure you are logged into http://www.wdisneyw.com/forums (http://www.wdisneyw.com/forums) and not http://wdisneyw.com/forums
* Go to www.wdisneyw.com/forums/mycookies.php (http://www.wdisneyw.com/forums/mycookies.php) and delete all cookies using that form
* Remember that your username and password are case sensitive, and must include any spaces you typed when registering the username.
* Use the password recovery tool on the login page if you can't remember your password.
* Make sure you check the 'remember me' box when you login.
If you still can't login try these steps -
* Clear the cookies from your browser.
To do this in IE6 - Tools > Internet Options > Delete Cookies
Note: if you do this all stored passwords will be lost. It is possible to clear just the cookie for these boards, by looking in your cookies folder. Search for 'cookies'.
* Also try rebooting your computer.
* Make sure you're not blocking cookies on your browser
* Make sure you don't have spyware software that's blocking cookies
* Don't use AOL or Firefox, use Internet Explorer instead
* Make sure you are logged into http://www.wdisneyw.com/forums (http://www.wdisneyw.com/forums) and not http://wdisneyw.com/forums
* Go to www.wdisneyw.com/forums/mycookies.php (http://www.wdisneyw.com/forums/mycookies.php) and delete all cookies using that form