Main Street Megastore delays

[roebuck]

Has anyone ordered goods from the Main Street megastore website over the Christmas period. I ordered some items on 13th November and as I still hadn't received them I have sent them a couple of e-mails without reply. Today before trying again I went on to their website and they have issued the following statement.

*****Notice To Guests Who Placed Orders Between 11/1/04-12/31/04*****
Walt Disney once said, “If you can dream it, you can do it”. In starting Main Street Megastore, it has been our dream to provide the thousands of items available exclusively at the Walt Disney World® Resort to our guests from the comfort of their own home. It originally sounded like a unique, fun, and exciting idea, so we decided to do it. Little did we know just how much interest there would be in a website like this.

Over the 2004 holiday shopping season, we received a flood of orders. So many that our entire infrastructure became severely overwhelmed. From shipping to guest services and everything in-between, we never could have imagined the volume we received.

If you have not yet received your order, it should ship within the next 2-10 business days. If you do not want your order once you receive it, simply write “Return To Sender” on the label to return it to us free of any additional charge. Upon receipt of your return, we will happily issue a full refund to your credit card.

It is our hope to have our system back up and in full operation by January 15th. We sincerely appreciate your continued patience and understanding and apologize for any inconvenience this highly unusual situation may have caused. We dreamed it, we did it, but now we need to make sure that we are fully capable of serving our guests at the highest level possible, the level they deserve.

[Whitequeen]

Hang on in there Roebuck. This happened last year too. They aren't the quickest company in the world at the best of times but I think I read that everyone got their orders.

Hope your's arrives soon. :thumbs:

[Tabbycat]

l ordered from Mainstreetmega store in August 2004,they advised me that my goods were shipped on the 1st November 2004 and my card was debited and l still have not recieved a reply from my emails and still waiting for my order.

Don't think l can do anythink else but just keep e mailing

[Isafari]

I must be one of the lucky ones - I ordered a Steamboat Willie plush at the beginning of December and I had it for Xmas :shrug:

[marivigi]

wow!! :eek: From August 2004 and still havent heard from them??... thats just too much!

[roebuck]

End of January and still no goods yet.

:angry: :tantrum: :wall: :wall: :wall:

[Meezers]

Are they allowed to debit your card when they haven't shipped goods yet? That is a big no-no here in the US!

Hope all turns out well!

[Tabbycat]

Well l am now sending them several E Mails a day,still no response and l am not happy and hope no one else orders from them .As l am writing this just got an email from them giving me a credit note for $150 for my troubles. Well guess l will have to order again with the credit note and see what happens.Thanks all for putting up with my ranting

Maggie

[roebuck]

I have been looking into this and one thing that I discovered is that this store is not connected in any way to the Walt Disney Corporation. It is in fact a private operation that is based in Essex, Maine selling on excess Disney merchandise. On other websites I have discovered that there are numerous ongoing complaints for orders not received. I would suggest that no one orders anything from them until it is certain that you will get your orders.
While investigating this I came across the following statement from the Better Business Bureau.

General Information
ID: 0000091594
Company name: Main Street Megastore
Company address: P.O. Box 700
Essex, MA 01929
See the location on a map
Original business start date: 2002
Type of entity: Limited Liability Company
Principal: Julian Lowy, General Manager
Phone number: 978-768-7051
Email address: guestservices@mainstreetmegastore.com
BBB Membership Status: This company is not a BBB Member
Type of business: GENERAL MERCHANDISE-RETAIL

Web site address: http://www.mainstreetmegastore.com


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business
Main Street Megastore is a retail establishment offering the sale of Disney-themed books, CD's, DVD's, videos, plush toys, playsets, accessories, artwork, collectibles and theme park merchandise. The company was established in 2002 in Massachusetts. Mr. Julian Lowy is the General Manager and Ms. Susan Stayman is the Proprietor. Any questions or problems should be directed to the attention of Mr. Lowy. Company policy states, All items may be returned in their original condition within 30 days following receipt of order for a full refund or exchange. All media (CD's, DVD's, videos) must be returned in their original, sealed packaging .


Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints. :(


The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed. The following data concerns complaints processed by the BBB over the last 36 months.

[roebuck]

March the 4th. My Disney goods have arrived at last :D :D :D , i was beginning to give up any hope of seeing them.

:)

[Whitequeen]

Good grief!!! I'm pleased you've received them, Roebuck but that is some wait. :(

[anjjax]

Hello, every one. I am new to this board and the reason I joined is that, last month, I placed an order for two Mulan DVDs with "Main Street Megastore". I have not received the items and I could not find contact details for Main Street Megastore (other than a "Contact Us" button on their web page). There is no street address or even a telphone number.

I wanted to contact them to inquire about my order. But it seems like they take your money and run. I can't believe I have been so gullible.

Has anyone have a similar experience? How can I contact this company?

I would greatly appreciate any help or info. Feel free to email me.

[roebuck]

It is very hard to contact them once you have placed an order as they do seem to ignore any e-mails that you send:( . However anyone that has sent an order does seem to get their goods in the end although it does seem to take forever. it is not much help but if you hang on for a couple of Months your Dvds will arrive eventually.

Welcome to the Boards.:thumbs: :) :) :thumbs: