View Full Version : TCD...Possible the worst airline in the world!!!
edg
July 19th, 2005, 18:30
Firstly, i dont want to scare anyone who is booked with TDC but this is what happened to us so make your own mind up.
We arrived at Glasgow airport for our 14.50 flight at 11.45 to be handed a poorly photocopied letter saying that due to technical problems we had a 24 hour delay to our flight. There was no one from TDC there only service air personnel who did not know anything. We we offered to be put up in a hotel with food and free soft drinks or a taxi home which we would have to pay for then reclaim. We elected for a hotel. We then had to queue to check the bags in and then take them with us to the Hilton hotel 3 hours later. We got to the hotel and had to queue again for 1.5 hours to check in. The hotel itself was very good other than it was very expensive ie £5.10 for a vodka and coke £11 if you wanted a burger and chips !!! The hotel wouldn't give us free soft drinks as TDC had told them not to despite us having letters saying the opposite. We went into Glasgow to find a march taking place. Police everywhere and wierdos chanting and shouting so we had to go back to the hotel. I spent £60 on a few drinks before raiding the mini bar and phoning friends in America to tell them we would be late. The next day the hotel handed us a bill for £26 for the phone call which i refused to pay telling them to hand it to TCD. I am still waiting for the mini bar bill!!!.
At 10.30 we were taken back to Glasgow airport to find our plane was still to come up from Gatwick. We checked in again and hung about waiting for the plane. I spoke to a supervisor at 2pm who assured me that the plane was on its way and we would be leaving at 14.50 as planned. It was stocked and clean and "a really fantastic plane" and not to worry. We also found out that our plane from the previous day had gone down to Gatwick to cover the flight to Sanford from there. What a cheek !!! They left us without a plane to cover London!!! Eventually at 14.30 we saw the plane land and we got to board. I was in premium upper deck so got on first. The first thing i saw was wires sticking out the panels in the front!! very reassuring. It was absolutly filthy and hadn't been cleaned at all. our welcome refreshment was water or diluting orange juice that they didn't even put water in so you couldn't drink it. We sat for a further 2 hours until we took off. In total 26 hours late all because TDC didn't have a plane. When we got going the first thing they did was try to sell us crisps and snacks. We refused to pay and asked when the meal was coming as we were all hungry by then. We were told 20 mins. It was 2 hours later before we were fed. After the snacks they came round with drinks. As i was right at the front i was first. I asked for vodka and lemonade and was told that the trolley hadn't been stocked so he had to "nip back to stock it". 30 mins later i got my drink. The tv' s didnt work so for the whole flight there was no entertainment. When the food did arrive it was ok. About as good as any other airline, however i had paid for premium upper deck so should have had an upgraded meal. Nope you guessed it, exactly the same as everyone else on the plane. We were supposed to have dedicated cabin crew but i went downstairs to find our crew serving down there. I pressed my wee light for service to get another drink. 1 hour 23 mins before they came to me. He seemed very put out when i told him i had waited such a long time as he was very busy!! the cheek of me asking for another drink!!. By the way i am still waiting for the drink as he never came back with it. People i spoke to in economy said the service down there was exactly the same....very poor. I asked the chief purser for a complaint form as they say we should do on the TCD website but they didnt have any. We asked why the plane was sent to Gatwick instead of us using it to go on time and she denied it saying that it went down empty to be repaired and then sent back up for us today and there was nothing they could have done about it. Her face ,when i produced a boarding card for 11.30 am from glasgow to gatwick the previous day from one of the uncleaned ashtrays, was a picture. She took my name and promised TDC would be in touch. When we finally landed and got through immigration we went to collect the car to find out TDC hadnt told Dollar we had paid premium insurance. The guy wanted our credit card but i refused. He was very helpful and told me to get it sorted before we returned the car and all would be fine. That was another 2 hours of our hols wasted trying to sort it out by having to go to a TDC shop. Even then i had to point out that line on the pc that said we had paid as the guy couldnt find it !!
Coming back we had to queue at the check in with the manchester flight as they both go out at the same time. 800 people checking in with only 3 desks open. And how can 2 flights go out at exactly the same time? Nope they didnt. We were sitting for over an hour before we left. Exactly the same plane but we felt really priveleged as the tv's were fixed. The service was exactly the same as the outbound flight...very bad!! Got offered 1 drink the whole flight but offered plenty to buy!! Food was cold this time and welcome refreshment didn't appear.
Speaking to other passengers some had villas booked with them and got the wrong ones allocated ie 3 bed instead of 4. Took them 24 hours to move them!!
I have been lucky enough to have traveled quite a lot throughout the world on many different airlines, and without a doubt TCD or Air Atlanta, whatever you call them, are easily the worst by a mile. They tell you nothing, the service is diabolical, they dont try to fix problems they just expect you to accept it. We paid £199 each extra for premium but other than a more legroom we got exactly the same as economy. The economy on both virgin and BA were far, far better than the premium with TCD. I appreciate thay are a budget airline but i am going to ABTA and trading standards and even if i have to, a small claims court to get some money back as they did not provide the service we paid for, budget airline or not.
If anyone had booked with TDC for the future i hope everything is ok for you but i know this flight is not an isolated incident as TDC seem to be like this a lot. If you havent booked yet then i strongly recommend you book with virgin or BA and avoid this bunch of cowboys like the plague.
Lisa1976
July 19th, 2005, 18:47
Oh my god, what a horrid journey, i flew with My Travel once and their entertainment system (TVs weren't working) it was the longest 9 hours or so of my life, so i can imagine how you felt.
I am so pleased that I am flying with Virgin in January.
katie
July 19th, 2005, 18:51
Sounds similar to the time we had the last time we used them - if you do claim anything back - all we got was the extra we had paid for the premium seats - don't expect to get it for 1 whole year!! Back then they used Airtours and similar things used to happen and we'd get an old DC10 to fly home in. You live and learn. To be fair to Airtours - we have had some very good flights with them - when they get it right but when they get it wrong - they are really awful.
Katie :)
PS did you end up having a good holiday?
Keith
July 19th, 2005, 19:07
I have been lucky enough to have traveled quite a lot throughout the world on many different airlines, and without a doubt TCD or Air Atlanta, whatever you call them, are easily the worst by a mile. They tell you nothing, the service is diabolical, they dont try to fix problems they just expect you to accept it.
I've travelled extensively too and I feel the same as you do!
I've seen the service go down on most of the airlines from the wonderful days of silver cutlery and cloth napkins on BA 1st through to TCD trying to sell me a midget sized swig of diet pepsi for some stupid amount of money.
TCD are the second worst airline I've ever flown with (the worst being the defunct Sebena who threatened to throw a pregnant woman with a stroller off the plane if she didnt "<beep>ing well sit down and <beep>ing stop pressing her assistance button" (she wanted a glass of water so I guess it was really asking a bit too much :rolleyes: )
My experiences (two sadly) with TCD have shown me that when EVERYTHING works, and you're lucky, you can have a no frills "just get me there" flight. If anything at all goes wrong though, you'll experience horrid delays, staff who REALLY don't care at all and possibly a plane with none of the nice shiny entertainment systems and seats/upgrades that the brochure promises.
paulf
July 19th, 2005, 19:20
Sounds awful,,,,,, we are traveling TCD this sept lol, However we knew the score with them having traveled with them before, we bring our own meals and cold drinks and even entertainment via mobile dvd players, it's just a seat to us, but what happened to you is just taking the pee, you are right to go to ABTA £199 extra for that service :(
tb2830
July 19th, 2005, 19:20
im flying with tcd in february but my father in law paid for the holiday for us all so im not in a position to really say anything apart from when were stuck in the airport on a delay i'll remind him it was him who wanted to save money by not flying with virgin lol
terrynewpack
July 19th, 2005, 19:22
The good thing about the internet is that most people now have the opportunity to research any company they do business with and travel is well catered for by web sites like this one.
I have lost track of the number of people who come on these forums and ask something like 'I have just booked with ABC. Are they any good?' Easiest thing is to ask first then think about booking.
TCD nightmare stories abound and you seem to have experienced one of the worst. Will it put people off? Doubt it because most folk tend to say they have seen the bad reports but then decided to risk it.
Personally I think a well deserved holiday should not be left to luck and therefore tend to go with those companies who have a better reputation.
Terry
Kate2005
July 19th, 2005, 19:37
You poor things, it sounds terrible. Its bad enough when you have a delay of a couple of hours so I cant imagine how it must have been for you having a delay that long. And, to finally bored the plane and have all that ahead of you for 9 1/2 hours, well, what can I say. :sigh: . What a load of rubbish.
maggs
July 19th, 2005, 19:44
My experience was pretty lousy too. I mostly had admin problems. It took five lots of invoices before they got the details correct. I was fed up with the waits and total ineptitude each time I called. We flew out last August at hurricane time. The 2nd hurricane had just finished but thank goodness we got away. Although we booked through TCD we were flying Virgin as we couldnt get the odd number of days we wanted in our chosen accommodation.
Thank goodness we flew with them! When I met up with the person staying in the next room she was in a bad way.
They had flown out from Gatwick 3 days late - well that couldnt be helped but what happened at Gatwick certainly could. They were told by TCD to go to the airport only to be told they wouldnt fly out that day. Fair enough, TCD said they would be back in a few hours to make arrangements for accommodation. No one turned up nor did they the next day! The passengers (kids included) slept on the airport floor for 2 days.There was a near riot - still no TCD! Armed police arrived as did members of the press and TV.
Still no TCD! The passsengers eventually got away on Monday afternoon. I on the other hand flew with Virgin and had no wait. When they arrived at the hotel at midnight there were no rooms for them. TCD hadnt bothered to inform the hotel they would be late arrivals and the rooms were reallocated. They had to drive five miles to get another hotel for the night. Next morning they got back to Homewood and were informed they all had to go to the TCD office - they lined up for 4 1/2 hours while 1 man dealt with all their queries. These were seasoned TCD travellers. They had been 7 times with them but never again. I have heard that others were treated extremely well during the hurricanes but it must have been after this.
I booked my taxi with TCD for my return from the All Stars. I confirmed it the day before. (twice stating MUSIC) Guess what? - they sent the taxi to the wrong hotel and we nearly missed the flight. What do I think of TCD - awful! For those of you lucky enough to have had good experiences, thats great. However I have only ever had minor problems with Virgin and wouldnt touch TCD with a barge pole.
Maggs
mumof2
July 19th, 2005, 19:46
we thought our 61/2 delay was bad but this is just outrageous
Vikki
July 19th, 2005, 20:04
we were considering them, but it seems as though there are just too many bad reports.....
Mindy H
July 19th, 2005, 20:09
Oh no, that sounds terrible.....what a waste of a days holiday, hanging about in Glasgow airport.
We have also booked Sunshine Premium, it all sounds great, but looks like it may not be all its cracked up to be :(
tb2830
July 19th, 2005, 20:25
mindy it will be interesting to see how you get on when you go...........but dont worry about it till then you might have a great experience to tell people :)
gamecubez
July 19th, 2005, 20:42
We i had a quote from them which was excellant but as this is our first ever Florida holiday and in fact first holiday for 2 of us want it to be perfect
so just got quote from Virgin instead £600 more (for the holiday) but worth it i think
renkadima
July 19th, 2005, 21:22
When my TV wouldn't work on a Virgin (economy) flight back from Washington, the crew apologised profusely and gave me £25 of duty free - and I wasn't even planning to watch TV, just listen to some music! :D
I guess that's the difference between a company that values your custom and one that doesn't.
mumof2
July 19th, 2005, 21:33
Oh no, that sounds terrible.....what a waste of a days holiday, hanging about in Glasgow airport.
We have also booked Sunshine Premium, it all sounds great, but looks like it may not be all its cracked up to be :(
is that first class?
on our return journey i met some people in the guest house at sanford and they told me they'd gone first class and had a fabulous flight - they were so glad they'd done it :thumbs:
tb2830
July 19th, 2005, 21:35
is that first class?
on our return journey i met some people in the guest house at sanford and they told me they'd gone first class and had a fabulous flight - they were so glad they'd done it :thumbs:
exactly i dont think tcd are always that bad.........i think they might just have bad and good days ...........hope i get a good one lol
Keith
July 19th, 2005, 21:45
exactly i dont think tcd are always that bad.........i think they might just have bad and good days ...........hope i get a good one lol
fingers crossed for you!!!!!!
For what it's worth, I think the best way to describe TCD is "unpredictable". I think they have more bad days than others and when they're bad, they can be very bad (ie. they're rubbish at fixing problems).
HOWEVER! When all goes well, you get the scheduled plane, no faults, no delays etc... I suspect that for the money it's absolutely fine!
mumof2
July 19th, 2005, 21:49
exactly i dont think tcd are always that bad.........i think they might just have bad and good days ...........hope i get a good one lol
good luck tb2830, i hope you get a good one too :lol:
tb2830
July 19th, 2005, 21:49
fingers crossed for you!!!!!!
For what it's worth, I think the best way to describe TCD is "unpredictable". I think they have more bad days than others and when they're bad, they can be very bad (ie. they're rubbish at fixing problems).
HOWEVER! When all goes well, you get the scheduled plane, no faults, no delays etc... I suspect that for the money it's absolutely fine!
keith i think were just going to take our chances as it will cost us 3000 difference to go with someone esle and seeing as im not paying to go in the first place (FIL) is .........i dont think its my place to say lets change company.........if anything goes wrong atleast we will know never to go with them again
Keith
July 19th, 2005, 21:54
keith i think were just going to take our chances as it will cost us 3000 difference to go with someone esle and seeing as im not paying to go in the first place (FIL) is .........i dont think its my place to say lets change company.........if anything goes wrong atleast we will know never to go with them again
Completely agree with you! and although we've all been down on TCD because of experiences, its also fair to say loads of people have had bargain flights from them and been completely happy
edg
July 19th, 2005, 22:02
From what i gather from other people who have traveled TCD, the probs i had were common with TCD. They definitly seem to have more delays, more unhappy passengers and a lot more probs than any other airline especially their flights coming out of Glasgow. Yes they are a budget airline but they should provide a far better service than they do and they are still answerable to ABTA. One of the biggest probs was that we were all kept in the dark about what was happening and any excuses that we recieved all contradicted each other. It was as if they didn't care what happened to us as they had our money. For anyone booked with then for the future,the good news is that they will have to improve their service as there are going to be so many complaints to Trading Standards and ABTA from my flight and others that we have heard of that if they dont improve thay will get grounded.
edg
July 19th, 2005, 22:10
One other thing i meant to add to everyone booked with TCD is that despite the horrendous trip to get there and we lost 26 hours of our holiday, we still had a fantastic time, as will all that go there. We did not let the flight spoil our holiday as we had decided there was nothing we could do over there so forgot all about it until now, back home, and can try to do something about it from here. The flight is important when going transatlantic but it is not the most important thing. The holiday in Florida is, and whoever you fly with, once you are there it will be fantastic.
mumof2
July 19th, 2005, 22:14
.... One of the biggest probs was that we were all kept in the dark about what was happening and any excuses that we recieved all contradicted each other. It was as if they didn't care what happened to us as they had our money....
yes, i agree with that.
our (short compared to yours) delay from gatwick to sandford was made worse because we were told different stories - even as we were waiting to board on our return journey the people behind me told me they'd overheard the pilot saying something different once we'd landed at sanford :shrug:
tb2830
July 19th, 2005, 22:15
have you phoned travel city since you got back from your holiday
PaulaK
July 19th, 2005, 22:16
I'm afraid personally I wouldn't even consider them no matter how cheap they were. I've read more bad reports than I can keep up with about stinking toilets onboard, wires hanging down, no TV's, no upgrades, huge delays, no representatives when things go wrong. I got a quote from them and after adding my car and extra baggage allowance (still nowhere near as much as Virgin's free allowance) and paying to sit together the difference booking with them and Virgin was less than £400 and I had to stick to their standard 14 night holiday plan. I personally wouldn't risk it for that amount. A company only shows it's true colours when things go wrong and all the reports i've read on TCD show they don't make any kind of goodwill gesture for delays/downgrades etc. They don't have a big enough fleet to cover when there are problems and one of their 'new' TCD branded jumbos actually came into service in 1980 for Cathay Pacific, so it's not exactly new.
When we were delayed with Virgin (because they were using the old Air Atlanta planes coincidentally!) we were put in a 5 star hotel immediately, fed, given free drinks, informed all the way and given 50% off future flight vouchers as we boarded the plane. We came out with over £4000 worth of Club flights they didn't have to give us, they were purely a goodwill gesture and on top of that we claimed on our travel insurance too. A replacement plane was flown up from Gatwick for us without there being a knock on effect for other flights.
I know what i'm getting with Virgin and i'd rather pay that bit extra for peace of mind :)
jacquiE
July 19th, 2005, 22:19
oh god that sounds dreadful. we are going with TCD in nov this year and after reading this i am worried about the flight as my DH has never flew before and i don't want to put him off flying for ever if its a bad flight but i also know that not every airline is wonderful all of the time myself and DS, DD flew to OZ a couple of years ago with emerates ( voted best airline for 6years running at the time:lol: ) and we had a horrible time with them my DS was 6 at the time and felt a bit air sick:oops: when i asked for a sick bag i was give a carrier bag and told to put it under the seat in front of me when he had been sick and this was only two hours into a 23hour flight what a great smell that was. the food was cold and dry the staff were nowhere to be found when need. So here's hoping that TCD will be ok as it makes a big differene to the cost to go with another airline as we are on a tight budget.
tb2830
July 19th, 2005, 22:22
oh god that sounds dreadful. we are going with TCD in nov this year and after reading this i am worried about the flight as my DH has never flew before and i don't want to put him off flying for ever if its a bad flight but i also know that not every airline is wonderful all of the time myself and DS, DD flew to OZ a couple of years ago with emerates ( voted best airline for 6years running at the time:lol: ) and we had a horrible time with them my DS was 6 at the time and felt a bit air sick:oops: when i asked for a sick bag i was give a carrier bag and told to put it under the seat in front of me when he had been sick and this was only two hours into a 23hour flight what a great smell that was. the food was cold and dry the staff were nowhere to be found when need. So here's hoping that TCD will be ok as it makes a big differene to the cost to go with another airline as we are on a tight budget.
i fully agree we cant afford to travel either with another airline .........im not going to worry about it and just make the most of the experience wether it be good or bad
edg
July 19th, 2005, 22:36
tb2830,
I emaild TCd yesterday. I got an automatic return email saying it was being passed onto their complaints department and i would get a letter to confirm they had recieved it. I have the feeling it will take a while but they will have to respond eventually
Mindy H
July 19th, 2005, 22:50
Tracy
We're the same as you, can't afford the holiday at other peoples prices and I figure its worth giving them a chance, would rather do that, than not get my Disney fix at all :)
Mindy
tb2830
July 19th, 2005, 22:52
Tracy
We're the same as you, can't afford the holiday at other peoples prices and I figure its worth giving them a chance, would rather do that, than not get my Disney fix at all :)
Mindy
fully agree mindy you'll have to let me know how you get on when you get back
Catherine
July 19th, 2005, 23:27
So sorry you had such a bad experience on TCD, we are travelling with them in September and i am hoping for a good flight in the SF seats i have booked. When i booked the flight i knew of the bad press and risks invloved but i took it having travelled with Virgin and others and not been satisfied.
Lets hope you get some compensation.
:(
psdjmem
July 20th, 2005, 00:03
Boy after reading about horrible flights I sure am glad we are driving - which ofcourse is not an option for you now is it :blush: but glad you had a good holiday and did not let it ruin things for you!!
Mabye for those traveling with this company in the future you can prepare for the worse bring your own food and drinks, and some sort of entertainment in case the tv is not working???
Wendy
July 20th, 2005, 01:01
tb2830,
I emaild TCd yesterday. I got an automatic return email saying it was being passed onto their complaints department and i would get a letter to confirm they had recieved it. I have the feeling it will take a while but they will have to respond eventually
In your next contact with TCD,it would be worth mentioning the topic of TCD customer service ( or lack of.......... :rolleyes: ) is a hot one on these and many other Disney boards, to the point of great notority. Therefore, perhaps their so called "amazing" price offers just don't cover the cost of decent customer service when things do go wrong, as they can with any airline.
I too have priced TCD against Virgin several times and for the "amazing" price difference of £400, I like to know that we (in particular, our kids) will be treated with the courtesy we deserve should problems arise. That sort of peace of mind is something I wont budget on. :)
Mindy H
July 20th, 2005, 08:33
Will definately let you guys know how well I got on.....hopefully I'll be able to post "best flight ever" ha ha ! :) :)
ukwdwnut
July 20th, 2005, 10:24
OMG that is absolutely terrible, but i'm glad it didnt affect you having a great time, thats the way i looked at it after we got robbed last oct, so who you gonna be flying with next time :wink:
to be honest i have never ever had a good quote from them to touch what i get doing it myself, flights, villa and carhire and i fly virgin :)
arcamalpha2003
July 20th, 2005, 12:48
Sorry to hear what you experienced, just shoddy imo.
Like anything in life you get what you pay for, we have enquired with virgin, and to be honest, on all occasions the difference has been more than £400 for my family.
I know about the bad publicity they collect, I just hope our dealings with them are without problems, which to be fair, they have been in the past.
I would sooner take the savings we make, in excess of £400, and spend that money at the other end.
Gladly now, things have tightened up with regard to how companies are expected to deal with customers, hence the drink vouchers, hotel stay overs etc;
Virgin and ba are not without their faults, I even read one complaint from a guy holidaying in florida with his family who was stitched up by cabin crew on a virgin flight, he was detained at the other end, and has never to date had an apology from richard branson.
What this guy and his family went through I would take a flight delay, tatty looking plane anytime.
Hope you get sorted with your complaint to abta.
Bill.
tracyw
July 20th, 2005, 14:13
We have flown with Virgin four times and every time they have messed up our kids meal, but I would still fly with them as first choice. I have had quotes from TCD on numerous occasions, but they don't come anywhere near the price we pay with Virgin, I don't know whether they base their prices on four in a room and we are only three, but they are always way more expensive. Sorry you had such a bad experience!
sezzy
July 20th, 2005, 15:45
Going with TDC in October and trying to look on bright side as nothing we can do about it now and they were sooo much cheaper. 1 thing that is confusing me is paying for drinks, when I booked it was stated that soft and alcoholic drinks were free, is this not the case? Also web site says that it has upgraded a lot of its flights for this year, so are all these dreadful experiences recent or is there a chance they may have got better? (always hopeful). We have flown with Virgin and American Airlines before and they were always so lovely and couldn't do enough, so this may be a bit of a culture shock! :eek:
JAZMINE
July 20th, 2005, 18:59
I Am Another Disgruntled Passenger From The Same Flight(hi Euan Its Jacqui) I Agree With Everything You Have Quoted I Also Am Taking Matters Further As We Lost A Full Day And A Half Of Our Holiday.phone Call From Glasgow Airport On Mobile To Cancel Character Dining Has Worked Out At £65.40 For Which Tcd Will Be Getting The Bill!! Anyone Reading This Please Do Not Book With This Company They Are Heartless To Say The Least! We Have Been Going To Disney For 17 Years And Have Never Come Accross An Airline Or Travel Company As Bad As Trave City Direct Or Atlanta Airlines They Both Tried To Pass The Buck To Each Other I May Add Which Is Not A Very Proffesional Thing To Do,i Was Dubious Before Booking But Like A Few Other People I Thought It Would Be Fine Much To Our Dismay.
Jazmine
ukwdwnut
July 20th, 2005, 19:07
you'll know in future jacqui, so to hear of your plight too :)
tb2830
July 20th, 2005, 19:31
I Am Another Disgruntled Passenger From The Same Flight(hi Euan Its Jacqui) I Agree With Everything You Have Quoted I Also Am Taking Matters Further As We Lost A Full Day And A Half Of Our Holiday.phone Call From Glasgow Airport On Mobile To Cancel Character Dining Has Worked Out At £65.40 For Which Tcd Will Be Getting The Bill!! Anyone Reading This Please Do Not Book With This Company They Are Heartless To Say The Least! We Have Been Going To Disney For 17 Years And Have Never Come Accross An Airline Or Travel Company As Bad As Trave City Direct Or Atlanta Airlines They Both Tried To Pass The Buck To Each Other I May Add Which Is Not A Very Proffesional Thing To Do,i Was Dubious Before Booking But Like A Few Other People I Thought It Would Be Fine Much To Our Dismay.
Jazminesorry to hear that jazmine
either way yours and euan advice isnt going to help us people who are already booked to go with them .......and may i also say that i know a guy who went with them in march and was very happy with there service and he'd also travelled with four other airlines previous to going with tcd.........
edg
July 20th, 2005, 19:39
We dont want to put people off too much, just make them aware of our experience. I know people too who have travelled with TCD and were very happy with the flights. I booked with them on recomendation from a friend who went with them before. However from what i have read before i went, and from our own experience, i believe that you have more chance of delays, poor services and old dodgy planes with TCD than any other airline. I hope your flight is good as i wouldn't wish what happened to us on anyone.
Euan
tb2830
July 20th, 2005, 19:43
We dont want to put people off too much, just make them aware of our experience. I know people too who have travelled with TCD and were very happy with the flights. I booked with them on recomendation from a friend who went with them before. However from what i have read before i went, and from our own experience, i believe that you have more chance of delays, poor services and old dodgy planes with TCD than any other airline. I hope your flight is good as i wouldn't wish what happened to us on anyone.
Euanhi euan
yep understand where your coming from .....but for us who have yet to travel with them ..were just having to cross our fingers and hope for the best .......as i have said earlier the trip is being paid for by my in laws so im not in a position to change airlines
im also hoping by going in february it might be a bit quieter for travel city direct lol
edg
July 20th, 2005, 19:45
maybe by february they will have stocked their drinks trolley and you can get drunk !!!!
mumof2
July 20th, 2005, 19:47
Going with TDC in October and trying to look on bright side as nothing we can do about it now and they were sooo much cheaper. 1 thing that is confusing me is paying for drinks, when I booked it was stated that soft and alcoholic drinks were free, is this not the case? Also web site says that it has upgraded a lot of its flights for this year, so are all these dreadful experiences recent or is there a chance they may have got better? (always hopeful). We have flown with Virgin and American Airlines before and they were always so lovely and couldn't do enough, so this may be a bit of a culture shock! :eek:
Sezzy, We went in June and soft drinks, orange juice, spirits were free - I think you had to pay for champers or something like that but nothing else.
There was a bottle of warm water on the seat upon boarding but they did not stock any more water so that was not an option!
We were assured we were due to go on a "new" jumbo - well, it was new - new to TCD I guess!! It was an OLD Air Atlanta plane - that said, delays and all, we got there and survived it. However, our delays were nothing compared to the one Edg experienced - shocking :nono:
tb2830
July 20th, 2005, 19:47
maybe by february they will have stocked their drinks trolley and you can get drunk !!!!
sure hope so or aleast by then all the complaints by then wouldve made them lift there finger out a bit
ukwdwnut
July 20th, 2005, 19:47
but dont count on it id take your own just in case :lol:
soph&sarasdad
July 21st, 2005, 00:03
will you lot stop it! I booked a couple of weeks ago with TCD and (as I said in a previous thread) we know that they are a budget / no frills airline. However, all these adverse comments are staring to worry me. I think we'll take the portable DVD, some food and drinks, portaloo, parachute and sleeping bags for the delays!
Seriously, I've heard all sorts of bad things and some very good things so I guess I'll just have to face the music from the kids if things do go wrong :whistle:
I HAVE considered being too ill to travel, claiming on my insurance and booking with Virgin later in the month...anyone think that's a good idea? http://www.wdisneyw.com/ubb/confused.gif
Martin
tb2830
July 21st, 2005, 00:06
dont worry about it martin you go and have a great time .........you really dont want to disappoint the kids now do you ????:)
Keith
July 21st, 2005, 00:08
I HAVE considered being too ill to travel, claiming on my insurance and booking with Virgin later in the month...anyone think that's a good idea?
Well its hard... you could get a bad experience in which case I'd say YEAH or you could get a normal fine cheap tcd flight and have no problems at all.
If it were me I'd risk it and just stick with what you have.
tb2830
July 21st, 2005, 00:09
oh no tilly doesnt sound as if she had a good time with tcd either ..........shall i just go and put my head in the oven now :rotfl: :rotfl:
typhoon tilly
July 21st, 2005, 00:10
[QUOTE=soph&sarasdad]will you lot stop it! I booked a couple of weeks ago with TCD and (as I said in a previous thread) we know that they are a budget / no frills airline. However, all these adverse comments are staring to worry me. I think we'll take the portable DVD, some food and drinks, portaloo, parachute and sleeping bags for the delays!
just got back and havnt done my report on tcd yet but this would be a good idea martin.
tb2830
July 21st, 2005, 00:12
any chance tilly of a quick 5 min report about them ??????????:)
sezzy
July 21st, 2005, 09:57
Martin, I'm with you on the worrying thing. But I feel really bad because its me that booked flights on TCD for not only my family but mother/father in law, nephew and niece. They left it to my 'capable' hands and trusted my judgement (mad fools). Just hope there are some large cupboards/orafices to hide in should it all go wrong. But, I am always the optimist, and have utter faith all will go well! The countdown to the holiday is all part of it, so I am not going to let something that hasn't happened yet (and hopefully not at all!), ruin it.
Catherine
July 21st, 2005, 10:48
Sezzy you most probably will have a super flight wihout hitches. The best thing now is that you are forwarned.
Hope everythinh goes well for you.
We also booked TCD for the first time and it was also my decision and paid the extra £350 each to upgrade to SF and that was for the kids too. My mum and dad also paid that, so i will also be responsible for it too. However if all does not go to plan i know they will be fine about it, i have already told them that tcd have some dodgy bad press. So lets hope we both have a great flight but more importantly a superb holiday. :)
arcamalpha2003
July 21st, 2005, 10:49
Martin, I'm with you on the worrying thing. But I feel really bad because its me that booked flights on TCD for not only my family but mother/father in law, nephew and niece. They left it to my 'capable' hands and trusted my judgement (mad fools). Just hope there are some large cupboards/orafices to hide in should it all go wrong. But, I am always the optimist, and have utter faith all will go well! The countdown to the holiday is all part of it, so I am not going to let something that hasn't happened yet (and hopefully not at all!), ruin it.
Sezzy, no amount of reassurance from people here is going to help, because in the same position I would feel the same.
All I can say is that we have flown with tcd twice, this will be our third time, third time lucky? :fingers: but yes the planes are not plush, dangling wires? I have never noticed any, that is not to say it has not been the case.
I see a plane journey as a means to an end, as long as we get there with as little disruption in between it does'nt bother me, as I have said before I would sooner spend the money I have saved by not flying virgin or ba on the family in orlando, I mean the rest of the family are fine with the past experiences with tcd, why should I be any different?.
Maybe there will be nightmares this time around, I hope not, but that is life, we are all on this planet a very short time and a long time dead, too long imo to worry about things that may not even materialise.
We learn as we live sezzy, I would'nt beat yourself up over it, I am sure your folks are decent enough to know that there is only so much you can influence, I wish I could influence the lottery every week, would get a pilots licence and get my own plane :lol:
Bill.
arcamalpha2003
July 21st, 2005, 10:50
Sezzy you most probably will have a super flight wihout hitches. The best thing now is that you are forwarned.
Hope everythinh goes well for you.
We also booked TCD for the first time and it was also my decision and paid the extra £350 each to upgrade to SF and that was for the kids too. My mum and dad also paid that, so i will also be responsible for it too. However if all does not go to plan i know they will be fine about it, i have already told them that tcd have some dodgy bad press. So lets hope we both have a great flight but more importantly a superb holiday. :)
Here, Here :thumbs:
Bill.
Catherine
July 21st, 2005, 10:53
Hope you have a good flight too Bill, just over 2 weeks to go for you, still 7 weeks for me. :)
tb2830
July 21st, 2005, 10:59
well said bill.......im also going with tcd in february and ive stopped worrying now what my flight is going to be like and looking forward to it again.........
as long as i get there im not bothered how lol
i will have my ipod the kids will have there gameboys and im sure we can pass the time away without having tellys as for the drinks i always take so much pop and goodies anyway
arcamalpha2003
July 21st, 2005, 11:07
Catherine, yep getting closer now :eek: :wink: hope you have a great time and hassle free holiday, to be honest, the one thing I am worried about is the current weather patterns in florida, not so much about having no tv set in front of my seat :lol:
Tracy, from past experiences with tcd you get your drinks free, we did get the tv on the seat backs but hey! the movies they put on are not what you probably have'nt seen before anyway!
You and your kids have a great time out there, as I say, see the flight as a means to an end, when you see the beaming smiles on your kids faces at disney :wink:
Bill.
Catherine
July 21st, 2005, 11:09
Yeah Bill the weather is so unpredictable at the moment hope it settles for your trip, i dont think i have seen it so stormy for ages.
arcamalpha2003
July 21st, 2005, 11:13
Yeah Bill the weather is so unpredictable at the moment hope it settles for your trip, i dont think i have seen it so stormy for ages.
Thing is cath, who do we blame for that? even insurance companies dont accept liability for " acts of god " :lol:
When we did the miami south beach sizzle two years ago, we were talking to the bus escort on our way down to miami, and she told us that she sometimes escorts the space centre trips, as you know, if you're there at the right time you may see the rocket launch.
But she told us that kennedy space centre can cancel at the drop of a hat, for things such as bad weather etc, so maybe tcd are not the worst airline in the world :lol: :rotfl:
And she said that even though it stated this on people's tickets, her and the driver still had to endure abuse from disgruntled people. :eek:
Bill.
Bill.
Catherine
July 21st, 2005, 11:21
It looks Bill like you may get to see the shuttle go up, the next window for a luanch is the exact two weeks when we are there, but i am not holding my breath.
twink
July 21st, 2005, 11:31
i had posted this reply in the other TCD thread
well guys i have traveled with all sorts of airlines and been delayed and badly treated by the best of them as well as the worst.................. I am using TCD this time as its £2500 cheaper with them than virgin to stay in the exact same hotel with the same size car and sorry but if i have a few hours discomfort to get there so be it. I think if my kids were younger i might not have gone with them as sitting with an young child on an endless delay is a different matter.
As long as i get there and have a clean room i am not unduely worried.
Just my own spin on things
sezzy
July 21st, 2005, 11:33
Thanks for all your reassurances. The worrying was just a blip. Have put all thoughts of flight probs away. Gonna take loads of food/drink, things to do, so if we get decent plane it will be a bonus, if not, we are covered. There is nothing worrying can do about delays, so wont waste my energy. We don't have any young children on trip, so really there is nothing we cant cope with. We booked TCD cause we too wanted to have the extra money to spend when actually out there, and as 4 youngest members are teenagers, we can cope without a lot of extras you need when they are young. They are all happy as long as they have their MP3's, game boys and a continuous supply of food and drink, no matter what else is going on around! We have decided to maybe not make too firm plans for where to eat on first night, in case we are much later than anticipated. Now I am gonna get back to being jealous of my friend who is going in a fortnight and jumping about saying only 12 weeks to go!!! :D
arcamalpha2003
July 21st, 2005, 11:39
i had posted this reply in the other TCD thread
well guys i have traveled with all sorts of airlines and been delayed and badly treated by the best of them as well as the worst.................. I am using TCD this time as its £2500 cheaper with them than virgin to stay in the exact same hotel with the same size car and sorry but if i have a few hours discomfort to get there so be it. I think if my kids were younger i might not have gone with them as sitting with an young child on an endless delay is a different matter.
As long as i get there and have a clean room i am not unduely worried.
Just my own spin on things
Twink, that is a great saving you got.
Hope you have a great time, once you're all there I am sure that you will.:thumbs:
Bill.
Catherine
July 21st, 2005, 11:39
Hey Sezzy yours will come soon enough and i dont mean to be awful, but when your friend returns you will have it all to come, i think its better that way. :wink:
arcamalpha2003
July 21st, 2005, 11:41
It looks Bill like you may get to see the shuttle go up, the next window for a luanch is the exact two weeks when we are there, but i am not holding my breath.
We are thinking of getting down to the space centre while there, maybe set off early in the morning, and take in cocoa beach too :hehe:
Bill.
Catherine
July 21st, 2005, 11:46
We are thinking of getting down to the space centre while there, maybe set off early in the morning, and take in cocoa beach too :hehe:
Bill.
Sounds good to me, we are thinking of hitting the beach this time, might follow you. Especially sat here on this damp uk day, cocoa beach sounds so inviting, Mmmmm wish i was there now. :)
arcamalpha2003
July 21st, 2005, 11:48
Sounds good to me, we are thinking of hitting the beach this time, might follow you. Especially sat here on this damp uk day, cocoa beach sounds so inviting, Mmmmm wish i was there now. :)
You pack the butties and I'll pack the pop :hehe: :lol:
This weather is so depressing? not to worry, wont be long now :D
Bill.
Catherine
July 21st, 2005, 11:51
You pack the butties and I'll pack the pop :hehe: :lol:
This weather is so depressing? not to worry, wont be long now :D
Bill.
Pop did you say oh no WINE, i just love wine, so if you have a nice Frascati ot Grigio it will go down a treat. :wink:
Catherine
July 21st, 2005, 11:53
Hey Bill your countdown will be on 15 days very soon, whhhhhhhhhhooooooooo :D
arcamalpha2003
July 21st, 2005, 11:57
whhhhhhhhhhooooooooo http://www.wdisneyw.com/ubb/biggrin.gif is correct cath.
Like a good wine myself cath, but as I do the chauffeur job there pop has to be the drink of the day for me :yawn: , that is until we get back to the villa and are settled down for the night, then the bud comes out :wiggle:
Bill.
Catherine
July 21st, 2005, 12:02
Yeah your in the same boat as my hubby he is the one who drives over there, i am insured but tried it on Walmart carpark and didnt like it one bit, it doesnt seem to bother him at all. Got to go now going for my eye check up at optimax just to make sure the laser treatment has worked ok, see ya soon.
sezzy
July 21st, 2005, 12:02
Catherine I am practising not looking too smug already! It is good being caught up in her excitement, but I really am happy to be going later on. As she is telling me about stuff she has done, I will be looking forward to it. :wiggle:
twink
July 21st, 2005, 12:18
Twink, that is a great saving you got.
Hope you have a great time, once you're all there I am sure that you will.:thumbs:
Bill.
thats what we thought £2500 is better in my pocket than Richard Bransons. As i said before if i had small children i might not be as keen to go with an company with such a reputation
Mermaid
July 21st, 2005, 12:21
Ahh you poor things.....
ukwdwnut
July 21st, 2005, 12:25
i had posted this reply in the other TCD thread
well guys i have traveled with all sorts of airlines and been delayed and badly treated by the best of them as well as the worst.................. I am using TCD this time as its £2500 cheaper with them than virgin to stay in the exact same hotel with the same size car and sorry but if i have a few hours discomfort to get there so be it. I think if my kids were younger i might not have gone with them as sitting with an young child on an endless delay is a different matter.
As long as i get there and have a clean room i am not unduely worried.
Just my own spin on things
just wanted to add twink, you can get virgin flights with third party co's for much less than virgin direct as i did and saved me a packet, £370 ea virgin wanted nearly £600 :eek: for the same flight and at half term in oct :D
and the whole holiday was quite a bit cheaper than th equote i could get from TCD :D
Joan
July 21st, 2005, 12:25
So sorry to hear about the trouble you all had on the flight from Glasgow.
But as someone who has travelled with TCD about 13 times, and have another booked for November. We have been very lucky with all flights maybe a couple of hours delay here and there but have always found them helpful in any request we have had, I am putting this reply on also to help people who have flights booked with them for the future!
Joan :)
sezzy
July 21st, 2005, 12:36
Thanks for that Joan. Thats fab knowing you have been so many times with just the odd hour or so delay, which having travelled that many times with any company, you would expect. I am sure you have made a great many people feel better.
tb2830
July 21st, 2005, 12:37
So sorry to hear about the trouble you all had on the flight from Glasgow.
But as someone who has travelled with TCD about 13 times, and have another booked for November. We have been very lucky with all flights maybe a couple of hours delay here and there but have always found them helpful in any request we have had, I am putting this reply on also to help people who have flights booked with them for the future!
Joan :)
brillaint joan we could do with people like you to speak up........its nice to hear about the good things instead of always hearing the bad
thank you
tracy
minnieuk
July 21st, 2005, 13:38
We nearly booked with TCD but v.glad we didn't now. And although they seem the cheaper option, they are not always. Our holiday with virgin was £200 dearer with tcd!
ukwdwnut
July 21st, 2005, 17:05
brillaint joan we could do with people like you to speak up........its nice to hear about the good things instead of always hearing the bad
thank you
tracy
it is good to try and put you guys minds at rest who are travelling with them, hope all goes well :D
JAZMINE
July 21st, 2005, 19:11
LIKE EDG I HOPE NO-ONE ELSE HAS SUCH A BAD FLIGHT. IT WAS A BAD START TO THE HOLIDAY BUT WE JUST LOVE DISNEY AND WE SOON WERE HAVING A FANTASTIC TIME AT THE MAGIC KINGDOM,MY FAVOURITE PARK. SO HAPPY HOLIDAYS TO ANYONE GOING IN THE NEAR FUTURE
JACQUI:wiggle:
Melfuzz
July 21st, 2005, 19:28
I would seriously recommend booking holidays yourself. I got mine a lot cheaper than with any travel agent. Its the best thing to do when you are on a budget and you still get to go by a decent airline.
JAZMINE
July 21st, 2005, 19:39
Hi Mel Who Do You Book Your Hols With? We Thought Booking With Travel City Direct Would Have Been Fine Especially With The Premium Seats But How Wrong We Were,we Booked Our Villa Through The Internet And It Was Fantastic. Have A Fab Holiday When You Go !
tweenie123
July 23rd, 2005, 12:31
I'm going with them on Thursday! - so I'll let you know what they're like. We've travelled to Florida with a few different airlines but it's a first with TCD. We've had good and bad experiences - I think it's down to luck. We had a terrible plane last year - First Choice - a huge delay, filthy plane, 11 hour flight home as the plane had to fly primarily over land, therefore we flew the whole length of the USA coast, Canada, Greenland and Iceland, as some computer wasn't working (honestly!). They kept us on the runway for two hours having already been delayed for three hours, therefore we were actually on board the aircraft for about fourteen hours by the time we landed at Manchester. They wouldn't serve any drinks until we were airborne and then came round and charged us for them!
I firmly believe it's down to luck - dependent on the cabin crew and flight schedule. I would much prefer to spend my money in Florida! My cousin has just come back and has travelled on Air Atlanta. He had a really good flight out and an ok flight on the return so I'm hoping for the same. I'll let you know.
JAZMINE
July 23rd, 2005, 19:43
hi tweenie 123 i agree most flights are down to luck but not in the case of tcd,weve heard so many bad things about the company and atlanta airline since we came back if id seen these reports before i booked i wouldnt have touched them and i definitely wont again. I do hope your flight goes better than ours and wish you a wonderful holiday, let me know how it goes fingers crossed
HAPPY HOLIDAYS :) :wiggle: :lol:
JAZMINE
July 23rd, 2005, 20:07
Hi To Everyone Whos Replied I Hope You All Have A Fantastic Time At Disney Which I Know You Will!!!!! We Have Been 17 Times And We Never Ever Tire Of It Its Such A Magical Place We Would Love To Move There One Day Keep Dreaming
Luv Jazmine
Melfuzz
July 23rd, 2005, 22:00
Hi Mel Who Do You Book Your Hols With? We Thought Booking With Travel City Direct Would Have Been Fine Especially With The Premium Seats But How Wrong We Were,we Booked Our Villa Through The Internet And It Was Fantastic. Have A Fab Holiday When You Go !
I used Expedia but only because they were cheapest for what I wanted I would recomend looking round internet and travel agents to get the best deal.
ukwdwnut
July 23rd, 2005, 22:25
Hi To Everyone Whos Replied I Hope You All Have A Fantastic Time At Disney Which I Know You Will!!!!! We Have Been 17 Times And We Never Ever Tire Of It Its Such A Magical Place We Would Love To Move There One Day Keep Dreaming
Luv Jazmine
weve got some catching up with you then jazmine, only 3 here, but cant get there soon enough :D
arcamalpha2003
July 24th, 2005, 09:48
I would seriously recommend booking holidays yourself. I got mine a lot cheaper than with any travel agent. Its the best thing to do when you are on a budget and you still get to go by a decent airline.
DIY holidays can work out a lot cheaper than through a travel company, but bare in mind that with tailor made packages you do not have the same legal protection as a package holiday.
On the matter of airline complaints, have a look at this link, I found it interesting, particularly as tcd were not in the top ten :lol:
http://www.wanadoo.co.uk/travel/information/airlinecomplaints.htm?linkfrom=travel_information_ trv_bankholiday_lates&link=fsCMSArticle_icon&article=TRV_morereports
Bill.
PaulaK
July 24th, 2005, 10:19
If you book DIY you ARE covered if you book through a third party like travelocity/Ebookers as they are ABTA, ATOL and IATA bonded :) ....as are airline-network for your car etc. The only thing you MAY not be covered on is booking direct with an airline. If you use your credit card for booking though you will be covered for your flight too.
ukwdwnut
July 24th, 2005, 11:28
:iagree: paula we were fully covered by all those, its no different to a package deal, except for the price :D
arcamalpha2003
July 24th, 2005, 11:38
If you book DIY you ARE covered if you book through a third party like travelocity/Ebookers as they are ABTA, ATOL and IATA bonded :) ....as are airline-network for your car etc. The only thing you MAY not be covered on is booking direct with an airline. If you use your credit card for booking though you will be covered for your flight too.
Thanks for that paula:)
Just a clip from a travel rights page I visited.
" European law does offer some protection for "packaged holidays" as travel companies by law must protect their customer's money. It defines "packages" as a "pre-arranged" holiday consisting of several different elements such as flights, accommodation, transfers and ferry crossings. However should you buy a "tailor-made" package where elements are organised for you at your request (rather than as a pre-arranged combination) you may not have the same legal cover. Similarly if a travel operator offers a hotel only holiday it is not bound to take out financial protection."
This was what I was meaning. :D
Bill.
terrynewpack
July 24th, 2005, 12:17
On the matter of airline complaints, have a look at this link, I found it interesting, particularly as tcd were not in the top ten :lol:
Bill.
TCD are not in the top ten Bill probably because they are not an airline. The same Air Users Council came out with this recently and it shows a different picture although it does refer to last summer. Over 40% of Air Atlanta flights were delayed by at least an hour and they were the worst according to the AUC.
http://66.102.9.104/search?q=cache:TCeDDJuJzH4J:news.bbc.co.uk/1/hi/business/4328435.stm+air+atlanta+delays&hl=en
Terry
arcamalpha2003
July 24th, 2005, 12:42
TCD are not in the top ten Bill probably because they are not an airline. The same Air Users Council came out with this recently and it shows a different picture although it does refer to last summer. Over 40% of Air Atlanta flights were delayed by at least an hour and they were the worst according to the AUC.
http://66.102.9.104/search?q=cache:TCeDDJuJzH4J:news.bbc.co.uk/1/hi/business/4328435.stm+air+atlanta+delays&hl=en
Terry
I would imagine terry that if they operate as a air travel company they would be eligible to be included in any surveys.
My last flight on air atlanta staffed flight was last year, this went very smooth indeed, maybe about 30 mins late leaving manchester, but airlines can only be responsible so far, if a flight is coming in late from the opposite direction, then there is not a lot they can do.
We had a great flight time, so the initial 30 min delay was more than made up for once we took off.
Bill.
Melfuzz
July 24th, 2005, 12:47
I think the package deal will become extinct one day its much better to book on the net and get exactly what you want.
ukwdwnut
July 24th, 2005, 12:51
I would imagine terry that if they operate as a air travel company they would be eligible to be included in any surveys.
My last flight on air atlanta staffed flight was last year, this went very smooth indeed, maybe about 30 mins late leaving manchester, but airlines can only be responsible so far, if a flight is coming in late from the opposite direction, then there is not a lot they can do.
We had a great flight time, so the initial 30 min delay was more than made up for once we took off.
Bill.
and you didnt tell me you were right opposite us during our stays last oct
:whistle: :p :lol: :lol:
arcamalpha2003
July 24th, 2005, 12:52
I think the package deal will become extinct one day its much better to book on the net and get exactly what you want.
I dont think package deals will become extinct, people will always want something all wrapped up in one packet, but maybe the amount of people taking diy holidays may increase.
For something to become extinct it has to cease, I cannot see package holidays ceasing :)
Bill.
Melfuzz
July 24th, 2005, 12:54
I suppose I just cant understand it myself paying more for something you could do yourself.
arcamalpha2003
July 24th, 2005, 12:55
and you didnt tell me you were right opposite us during our stays last oct
:whistle: :p :lol: :lol:
Sorry mikey :rotfl: :rotfl:
To tell you the truth, my lad said while we were there, " Hey dad have you seen that fella in the west ham shirt?"
I said, " Never mind son, we all have our crosses to bear, we better keep away from them, dont think the insurance will pay up if you catch something " :lol:
But yep mikey, werent the villas top drawer? :wink: :thumbs:
Bill.
arcamalpha2003
July 24th, 2005, 12:56
I suppose I just cant understand it myself paying more for something you could do yourself.
Very true mel :wink:
Bill.
terrynewpack
July 24th, 2005, 12:59
I would imagine terry that if they operate as a air travel company they would be eligible to be included in any surveys.
Bill.
I think airline surveys Bill usually just include airlines. The survey you quoted was an airline survey.:) :)
What amazes me about TCD is that they are a long established company and have managed to keep going despite the competition, 9/11 etc and over the past few years giving a decidedly erratic service. We must have used them at least a dozen times but only prior to them chartering their own planes. Since then we have never used them again because of the widely reported problems.
Being very old we have been on many trips and through a lot of good luck but also with some planning we have managed to avoid most of the problems. In fact the only significant delay we have ever experienced was with Virgin and that must have been 15 years ago.
Terry
ukwdwnut
July 24th, 2005, 13:01
Sorry mikey :rotfl: :rotfl:
To tell you the truth, my lad said while we were there, " Hey dad have you seen that fella in the west ham shirt?"
I said, " Never mind son, we all have our crosses to bear, we better keep away from them, dont think the insurance will pay up if you catch something " :lol:
But yep mikey, werent the villas top drawer? :wink: :thumbs:
Bill.
yeah i bet he did
mine said look daddy is that what you call a northern bloke over there :lol: :lol:
loved them mate, except mine didnt have a 50" plasma on the wall
:lol: :lol:
PaulaK
July 24th, 2005, 13:06
In fact the only significant delay we have ever experienced was with Virgin and that must have been 15 years ago.
Terry
Us too.......but that was when they were using the Air Atlanta planes......quelle surprise! :rolleyes:
arcamalpha2003
July 24th, 2005, 13:17
I think airline surveys Bill usually just include airlines. The survey you quoted was an airline survey.:) :)
What amazes me about TCD is that they are a long established company and have managed to keep going despite the competition, 9/11 etc and over the past few years giving a decidedly erratic service. We must have used them at least a dozen times but only prior to them chartering their own planes. Since then we have never used them again because of the widely reported problems.
Being very old we have been on many trips and through a lot of good luck but also with some planning we have managed to avoid most of the problems. In fact the only significant delay we have ever experienced was with Virgin and that must have been 15 years ago.
Terry
So the problems expressed about air atlanta are nothing to do with tcd? I would think that if tcd use air atlanta any complaints has a reflection on tcd, you started by saying that tcd are not an airline.
Although the survey I quoted was from 2004, I see no mention of tcd or air atlanta for that matter in the survey I read.
I must be different in that I take what people say with respect but also realise that every flight is an individual experience, I.e... a cup of tea made for me may be ok to me but not to another person, our individual perceptions are different.
Before I sit down on my seat, if it was a bit wet I would calmly ask the flight attendant if they would not mind drying it for me? where as somebody else may rant and rave about it.
Give and take I say, but travel companies need to always be aware of their customers needs. :)
Bill.
ukwdwnut
July 24th, 2005, 13:19
So the problems expressed about air atlanta are nothing to do with tcd? I would think that if tcd use air atlanta any complaints has a reflection on tcd, you started by saying that tcd are not an airline.
Although the survey I quoted was from 2004, I see no mention of tcd or air atlanta for that matter in the survey I read.
I must be different in that I take what people say with respect but also realise that every flight is an individual experience, I.e... a cup of tea made for me may be ok to me but not to another person, our individual perceptions are different.
Before I sit down on my seat, if it was a bit wet I would calmly ask the flight attendant if they would not mind drying it for me? where as somebody else may rant and rave about it.
Give and take I say, but travel companies need to always be aware of their customers needs. :)
Bill.
very true bill, seems like a lot of their staff take no notice of that tho from many reports :(
arcamalpha2003
July 24th, 2005, 13:19
yeah i bet he did
mine said look daddy is that what you call a northern bloke over there :lol: :lol:
loved them mate, except mine didnt have a 50" plasma on the wall
:lol: :lol:
:) :) did you tell him, " Well son, we southerners have a lot in the looks department to keep up with " :lol:
Our tv was massive too mikey :eek: far too big to get in the bag with the pint glasses I had collected :D :wink: :lol:
Bill.
ukwdwnut
July 24th, 2005, 13:20
:) :) did you tell him, " Well son, we southerners have a lot in the looks department to keep up with " :lol:
Our tv was massive too mikey :eek: far too big to get in the bag with the pint glasses I had collected :D :wink: :lol:
Bill.
:lol:
thats what i meant yours did ours didnt :(
arcamalpha2003
July 24th, 2005, 13:30
very true bill, seems like a lot of their staff take no notice of that tho from many reports :(
They must see me coming onto the plane in my liverpool shirt and think, " My god, a liverpool fan! we better pull out all the stops for him and his families hioliday " :lol:
Bill.
ukwdwnut
July 24th, 2005, 13:34
They must see me coming onto the plane in my liverpool shirt and think, " My god, a liverpool fan! we better pull out all the stops for him and his families hioliday " :lol:
Bill.
:lol: :lol:
minnie17_6
July 25th, 2005, 17:31
I got back last week ....i went with my travel who was good .....i also spoek to people who had flwon on your flight about there delay ....hope your holiday was better than the airport bit!
JAZMINE
July 25th, 2005, 19:08
Hi Minnie17 6 Yes The Holiday Was Much Better Than The Flight,we Have Been Going To Disney For Years And We Think Its Brill!! No Other Place Like It Hope You Enjoyed Your Hols.
Luv Jazmine
ukwdwnut
July 25th, 2005, 19:12
we are the same jazmine we love it and your right there is nowhere else on the planet that gives you as much pleasure :thumbs: :D
minnie hope you had a great holiday :D
pluto
July 26th, 2005, 13:25
They must see me coming onto the plane in my liverpool shirt and think, " My god, a liverpool fan! we better pull out all the stops for him and his families hioliday " :lol:
Bill.
Maybe they lock away the tv's and video's.... you scousers have got a reputation you know :lol:
ukwdwnut
July 26th, 2005, 22:18
Maybe they lock away the tv's and video's.... you scousers have got a reputation you know :lol:
:lol: :lol: :lol:
arcamalpha2003
July 26th, 2005, 23:05
Maybe they lock away the tv's and video's.... you scousers have got a reputation you know :lol:
:slap: Hey pluto, watch it ! haha get it?:wink:
Bill.
Vikki
July 26th, 2005, 23:06
:slap: Hey pluto, watch it ! haha get it?:wink:
Bill.
Shame there isn't a 'groan' smilie :D
pluto
July 27th, 2005, 10:31
my jokes are pretty bad I know.... Hey go check the other thread about complaining to the t.v show
vBulletin® v3.7.0, Copyright ©2000-2008, Jelsoft Enterprises Ltd.