TCD, unhappy customers!

[paulf]

The travel show on ITV last night was looking for people to call them with their travel horror stories & they will pursue them on your behalf for a answer, so heres your chance to get TCD to answer for their conduct,
http://www.packageholidayundercover.co.uk/

Click on the link and get in touch with them.
I look forward to hearing TCD explain themselves :rolleyes:

The more people who have suffered at TCD,s shoddiness that call them the better, it's no good just posting your experiences on a forum when you have an opportunity to bring the faults to the attention of the upper management.

[pluto]

yeah!!!!!! go for it people... make a difference!!!!!!!!!!!!!!!!!!!!

[Melfuzz]

Its a good idea if enough complain then they will have to do something.

[ukwdwnut]

if enough complain then they will have to do something.

exactly, so get writing you lot :D

[JAZMINE]

:whistle: HI PAULF THANKS FOR THAT MY HUBBY PHONED THEM AND ITS AN AUTOMATED SERVICE YOU LEAVE YOUR NAME PHONE NUMBER AND A SHORT MESSAGE JUST WAIT AND SEE IF ANYONE CALLS US BACK. I,LL KEEP EVERYONE POSTED AS TO HOW ITS GOING



CHEERS JAZMINE :) :) :) :)

[paulf]

:whistle: HI PAULF THANKS FOR THAT MY HUBBY PHONED THEM AND ITS AN AUTOMATED SERVICE YOU LEAVE YOUR NAME PHONE NUMBER AND A SHORT MESSAGE JUST WAIT AND SEE IF ANYONE CALLS US BACK. I,LL KEEP EVERYONE POSTED AS TO HOW ITS GOING



CHEERS JAZMINE :) :) :) :)
Well done :thumbs: I can see it being a biggie on the show, they already mentioned someone last night who had a 30+ hour delay from Orlando!!! (did,nt say which airline though)

[edg]

I have just written to TCD with my complaint. If they are not willing to take any responsibility then i will be contacting ITV with you Jazmine. I am sure there are enough people to complain and get them squirming on TV.

[JAZMINE]

HI EDG WILL LET YOU KNOW IF WE HEAR ANYTHING BACK FROM ITV IF NOT THERES A NUMBER YOU CAN TEXT ALSO AN ADDRESS WE CAN WRITE TO !
BE IN TOUCH SOON.

JAZMINE:afraid: :overhere:

[OKWTink]

Jazmine? Will you please remove your cap lock? Typing in all caps is considered shouting in Netiquette terms. Thank you so much! :)

[arcamalpha2003]

When is the program on? let me know please.:)


Bill.

[paulf]

When is the program on? let me know please.:)


Bill.
It's on Tuesday evenings, check the link in the first post :)

Edit: just noticed this,http://www.packageholidayundercover.co.uk/programme2/flightdelay.htm

iit's a link from the main page, and has details of passenger rights.

[madmac]

I saw this too and looked on the site just after the show and saved it to my favourites so that if we have a bad experience again this time (yes we have had a bad experience before with TCD and are stupid enough to have booked again:oops: ) we will complain to them. I have already had one appalling customer service call, its funny how before I had paid the balance I only ever got really lovely people who couldn't do enough but as soon that balance was paid all I have had is very rude people who couldn't really care less. I should have told her about this site:lol: Is anyone flying out on the 6th October with TCD at midday? Well it could be then they aren't really 100% sure what time it is - i kid you not!

[ukwdwnut]

talk about a glutton for punishment madmac :eek: :lol:

[madmac]

you're telling me - but I will say after I read the 117 posts for TCD...possibly the worst airline in the world I did phone to query how much we would lose if we cancelled, then checked out BA and depressed myself even more when I found they were actually cheaper:rolleyes: But every cloud has a silver lining, I can now book 2006 trip with BA and actually look forward to it rather than dreading this up and coming nightmare :eek: Then again saying all that I should shut up and think myself lucky we are going at all; not everyone can say they can go on hols every year :unsure:

[Keith]

Funny really but we've just booked an unexpected "oh go on then" trip and I thought to keep the cost down, I'd actually try calling TCD instead of virgin.

Tried tcd website, kept saying "error, please call".. so I called, guy answered the phone "yes?" oh ermmmm I'd like to know if you do flight only "yes when" well I want to go to orlando from manchester "when." sometime in september? whens cheapest? "when do you want to go" erm sept 1st? "where from" well as I said manchester "where to" erm orlando?? "£650" that seems quite a load for just flights "do you want it or not?" erm "bye"

REALLY tacky and icky phone manner. I called back spoke to a nicer woman who said no there wouldnt be seat back tv, yes there would be limited free drinks, no they didn't have backup planes.

anyway, thought oh well, forget the trip really, it was only supposed to be a cheapy one... but before I finally gave up, I called Virgin. Oh yeah they said, great time to go, all the children back at school, we can do it for 220 each all in. [ps. that was the normal price without using frequent flyer miles or anything]

Not only is tcd pretty pathetic all round, but they're not always cheaper either!

[ukwdwnut]

ive been saying that they are not cheaper for ages keith

after that i dont think i would ever fly with them, what terrible manners some people have , makes you wanna :slap: em :lol:

[ukwdwnut]

you're telling me - but I will say after I read the 117 posts for TCD...possibly the worst airline in the world I did phone to query how much we would lose if we cancelled, then checked out BA and depressed myself even more when I found they were actually cheaper:rolleyes: But every cloud has a silver lining, I can now book 2006 trip with BA and actually look forward to it rather than dreading this up and coming nightmare :eek: Then again saying all that I should shut up and think myself lucky we are going at all; not everyone can say they can go on hols every year :unsure:


dead right there, and im one of em, wish we could go to wdw every year but alas not to be :cry: :lol:

[PaulaK]

Keith!!! You're sneaking another trip in?!! ....I would never do such a thing :D Why not I say?!

We had the same thing with TCD, they leave a lot to be desired in the customer service stakes. :grrr:

The guy at Virgin FC couldn't do enough for us this week. We have 4 bookings for our Christmas flights so we could use our miles. It took him ages going through various ways to wangle it for us, but wangle he did and he put a big smile on all our faces knowing we'll be there for Christmas. :micbounce

[madmac]

ive been saying that they are not cheaper for ages keith

after that i dont think i would ever fly with them, what terrible manners some people have , makes you wanna :slap: em :lol:
I wish you had told me that WDWNUT I had to find it out after I had booked with the no hopers and then found that BA was cheaper - typical :oops:

[Keith]

Keith!!! You're sneaking another trip in?!! ....I would never do such a thing :D Why not I say?!


I know, I think it was mmacs fault.. it's all that talk about free disney dining!


The guy at Virgin FC couldn't do enough for us this wek. We have 4 bookings for our Christmas flights so we could use our miles. It took him ages going through various ways to wangle it for us, but wangle he did and he put a big smile on all our faces knowing we'll be there for Christmas. :micbounce

Disney at christmas!!!! nothing better :)

[madmac]

If I ever book another trip with TCD you all have permission to ridicule me - not one of my best moves :blush:

[ukwdwnut]

I wish you had told me that WDWNUT I had to find it out after I had booked with the no hopers and then found that BA was cheaper - typical :oops:


well you know now :D

[ukwdwnut]

If I ever book another trip with TCD you all have permission to ridicule me - not one of my best moves :blush:


your on :wink:

[sezzy]

Madmac, TDC do know about this site. After reading possibly worst airline etc thread, hubby rang up to express his concern about food, drink, delays etc and she asked about what site it was on. She was very nice, but hey, the balance isnt due for another two weeks so we are ok at the mo!

[PaulaK]

Madmac, TDC do know about this site. After reading possibly worst airline etc thread, hubby rang up to express his concern about food, drink, delays etc and she asked about what site it was on. She was very nice, but hey, the balance isnt due for another two weeks so we are ok at the mo!

What was their response then? Did they deny the things happened?

[Wendy]

The TCD MD, or such-like, has been known to frequent another Disney forum and pick up on some negative experiences of their members and "correct" them personally......doesn't seem to have improved their overall customer service though. :shrug:

[terrynewpack]

According to the Manchester Airport site both the 11.15am and the 2.00pm departures have yet to leave and its now almost 5.00pm

A few more unhappy customers I would think.

Terry

[Keith]

I've even more glad they were so useless on the phone earlier this week! v. glad Im using virgin again

[PaulaK]

The flights came in okay this morning though. :shrug:

I was wondering about these new regulations though (for all airlines not just TCD) and what if they don't cancel the flight, they class it as delayed for a ridiculous amount of time, does that mean they don't have to pay compensation. Are there rules about the amount of time they can delay before it has to be officially cancelled?

[Keith]

yeah they're european regulations and they do have to compensate, but the first few "compensations" are pretty mild from what I remember like they had to give out drinks/sandwiches or something. However, I think after five hours you can cancel the flight altogether and there's another clause in there saying if the delay makes the journey "pointless" you can get a full refund.

In practice I dont think they're going out of their way to tell people though. (there's also a massive exemption for weather or "factors outside the airlines control".. sigh)

from msn.com
Passengers with flights between 1,500 and 3,500 km with delays for three hours or more and for all longer flights delayed for four hours or more, should be given meals and refreshments and two free telephone calls, e-mails or faxes.

When the delay is at least five hours passengers are entitled to a refund of their ticket and a free return flight to the point of origin should the flight no longer serve any purpose. Otherwise the airlines are required to reroute passengers to their final destination. Again, meals, refreshments, lodging, phone and email are required at airline’s expense, if necessary.

[Damski]

My family were due on the 11.15am to Orlando. They got there at 8am and all they keep getting told is that they will be updated in 2hrs time. When the 2 hrs are up they just tell them they will be updated in another 2 hrs.

My parents always go with Virgin, United or something of that sort of quality but unfortunately friends who are with them wanted the cheapest option. This is what they end up with.

Although they are the cheapest, they should have no right to treat customers like this. Hopefully they will go bust, and be quick about it.

[JAZMINE]

Hi Damski,
Sorry to hear your family have also had the start of their holiday ruined by TCD ! Well said about going bust best thing for them.


Jazmine:wiggle:

[JAZMINE]

Hi again Damski Jazmine here please let us know when your family finally depart from Manchester with TCD hope they dont have to hang around too long.

[madmac]

Sezzy do you know if they had a look, did they say what they thought? I am going to call again next week and reiterate all the bad things that have been said and see if they have anymore to say as this is ridiculous, I know that people usually only spread bad experiences but not many people have stood up for TCD, and it is looking like almost every flight is late and every plane dirty and with technical problems. Has any other thread ever had 121 responses like the "TCD...possibly the worst airline in the world" it looks like the average is around 20ish!!! How about if we send this website to the ITV packkage hols complaints website so they can see how many people have complained? I thought we went on hols to relax but this is more stressful than work:rolleyes:

[sarah j]

Oh Please O h Please!!1 Iam due to fly with TCD 12 august I am hoping that I will be the first to have some good news!!!!!

Listern we have all heard pigs fly!!! HAVENT WE????

sARAH J

[Mindy H]

I know how you feel Sarah, we fly out on 19th Sept from Glasgow with TCD and I'm keeping my fingers crossed that we don't have major problems !

Mindy

[madmac]

Yes pigs do fly unfortunately Travel City Direct DON'T :lol:

[sarah j]

Ooops this is toooo true!!!

[JAZMINE]

Hi Madmac,brilliant idea! It just seems every time i log on theres someone else with another complaint about this farcical company,it definitely ruins the start of your holiday when things like this happen and as you said your hols are to relax not to get stressed,they have a lot to answer for !!
Jazmine

[Whitequeen]

Woah!! Guys! Hold on a second. :thumbs:

You really need to ask Joanne's permission before you put this site forward for any media 'attention'. I appreciate you're angry, so would I be, but let's remember this is Joanne's site and we must respect her wishes first.
Thanks people.......................carry on. :D

[joanne]

Lots of threads have more than a hundred responses.

Please do NOT get us involved with this, especially by involving us with ITV.

I don't want to have to close or remove this thread, but if people are going to use it to further their complaints with TCD or ITV, or whoever, then it may come to that.

I understand that you are angry, but please do not get us caught up in it.

[paulf]

It's true, the ITV link is a point of reference only, mainly for people who want to take their complaint further than TCD's excellent customer services dept.
It is intended for that purpose, please dont mention the forum.

[Damski]

I've just spoken to my parents. They have checked in, ready to fly at 11.30am but don't sound too optimistic. I believe one of the aircraft was struck by a ground vehicle but that doesn't explain why both flights were delayed overnight.

I will let you know when they finally get going.

[ukwdwnut]

I've just spoken to my parents. They have checked in, ready to fly at 11.30am but don't sound too optimistic. I believe one of the aircraft was struck by a ground vehicle but that doesn't explain why both flights were delayed overnight.

I will let you know when they finally get going.

OMG, it just doesnt get any better does it, hope they dont have too long a delay damski :)

[Damski]

Deleted because I duplicated the message.

[Damski]

If the flight leaves at 11:30 am, they will have only been delayed for 24 hours and 15 minutes!!!!

All they were given was a night in a Manchester airport hotel and if they want any compensation, they need to claim of their own insurance. First though an excess of £120 need to be paid. You can now see that compensation is out of the question.

They've told me that the attitude of the staff was pretty poor. I presume they are also fed up with having to face angry customers daily.

Fingers crossed for an 11:30 am departure. One of their group booked late on to the trip and had to fly on another airline. He's been in Orlando by himself for the past 13 hours. He has no driving licence and very little money on him!!!

I can't imagine many of our family or friends will be using TCD ever again.

[PaulaK]

I'm sure they'll get out there today. It does happen with other airlines, look at me with VA, 2 delays in one trip both over 24 hours :shrug: We were treated brilliantly though, kept informed all the way and more importantly to us, we got a 50% off voucher each time so we had a free holiday! We also claimed off our travel insurance. Hope your parents are on the way soon! :fingers:

[ukwdwnut]

I'm sure they'll get out there today. It does happen with other airlines, look at me with VA, 2 delays in one trip both over 24 hours :shrug: We were treated brilliantly though, kept informed all the way and more importantly to us, we got a 50% off voucher each time so we had a free holiday! We also claimed off our travel insurance. Hope your parents are on the way soon! :fingers:

that is the brilliant thing with VA, that stands them apart from the rest IMO

hope they depart real soon. why did they have to pay a £120 excess, and what was it for :eek: :confused:

[arcamalpha2003]

" DELAYS
On scheduled flights most airlines will offer meagre refreshments, and on long delays, overnight accommodation - though they are not bound to. Any consequential cost you may incur because of the delay, for example loss of sales through missing a meeting with a client, is a strict no/no.
On charter flights your rights will normally confined to the brochure small print, some, but not all, will offer some small compensation for long delays and supply refreshments. Read the small print before booking.
When buying travel insurance shop around to check the compensation offered for delays over 12 hours. Some will, some won't and the amount will vary. "



The above is taken from a travel rights site.
It sounds great once the horse has bolted, but as mentioned above, read the small print before booking.
No excuses should be accepted for apalling treatment of customers, I think the main gripe of people is lack of information from the carrier, but I have seen it myself on programmes even when delays are down to weather conditions there are people who are still going ballistic at the check in staff, so the coin comes up both sides of the argument.
How has a vehicle collided with an aircraft? you cannot even blame tcd for that one if it's correct what happened, lets face it, travel companies could tell you anything to pacify you!
I just hope this time next week we are sat on our aircraft for take off! :afraid:


Bill.

[arcamalpha2003]

Just looked on the manchester airport departures, 11.15 to sanford cancelled!:afraid:
Hang on, tcy 450 now becomes euk 450 :eek:
Bill.

[Damski]

Just spoken to them. They are now due to fly at 13.10 and all flights on TCD, that were due to go today to Sanford, have been cancelled.

I think one of the main gripes is the lack of information. Why hide it from customers??

[arcamalpha2003]

Just spoken to them. They are now due to fly at 13.10 and all flights that were due to go today have been cancelled.

I think one of the main gripes is the lack of information. Why hide it from customers??

Damski, the airport departures site tells a different story, lack of information is correct! :eek:

Bill.

[arcamalpha2003]

How far from chicago to florida? :)

The chicago flights have departed! :D

Bill.

[tb2830]

it will be interesting to see if they fly out at 13.10 .........i feel so sorry for the people who are travelling with them stuck at the airport im due to go with them feb im really hoping to be able to change my father in laws mind and get him to book with someone esle...........i dont like the thought of being stuck at the airport with 4 kids moaning and i dont want a delay to ruin my holiday..........has anyone noticed wether the problems are only on weekend flights or wether its week day flights too

[orangebreezer]

I would just like to say to those UOG members who have booked holidays with TCD (especially the first timers) and are reading this thread with dread and panic. Please don't start stressing too much......I have travelled twice with TCD and not had any problems. Yes all airlines have problems and delays and yes TCD are not always the best in Customer Service, but this does seem to be recent problem with all these delays. I have had flight delays over the years with Virgin, First Choice and Cosmos and not got much info out of any of them.......I am not saying TCD are the best, but please don't let this thread panic you.......Chances are you will have a good flight and you will defiantly have a fantastic holiday.

[tb2830]

I would just like to say to those UOG members who have booked holidays with TCD (esspecially the first timers) and are reading this thread with dread and panick. Please don't start stressing too much......I have travelled twice with TCD and not had any problems. Yes all airlines have problems and delays and yes TCD are not always the best in Customer Service, but this does seem to be recent problem with all these delays. I have had flight delays over the years with Virgin, First Choice and Cosmos and not got much info out of any of them.......I am not saying TCD are the best, but please don't let this thread panick you.......Chances are you will have a good flight and you will definatly have a fantastic holiday.
thanks orange breezer i really am starting to panic a bit.........thou i know someone who went in march with tcd and they had a great time too ...im wondering if its because its a busy time of the year............

[tb2830]

it doesnt look if the 13.10 has left yet .........wonder whats going on ..........can anyone shed any light yet on the situation

[Damski]

Spoke to my parents about 1 hour ago and they were just about to board. I presume he will call me again if any other delay occurs.

[tb2830]

ok damski keep us posted

[tb2830]

well on the manchester airport site its now saying the 13.10 has departed:)

[JAZMINE]

Hi everyone i would just like to mention that our main complaint about tcd is not the 26 hour delay,it was all the lies we were told (i can deal with the truth but not lies !) and the lack of customer service from the ground staff and crew on the plane.
Hope your parents take off soon Damski fingers crossed.

Jazmine

[PaulaK]

So are todays passengers going tomorrow? :confused:

[Damski]

25hr 55min delay.

Not bad!!!

I dropped them off at 6am yesterday morning at Dewsbury train station. Quite a long journey!!!!

[JAZMINE]

Hi Damski,
so theyve finally taken off !!!Yes it certainly makes it a long trip,but i,m sure they,ll have a magical time when they get there.

Jazmine

[Damski]

Hopefully. I feel sorry for the 3 under 5year olds who are probably very bored right now

[terrynewpack]

So are todays passengers going tomorrow? :confused:

Think there is a fair chance of that happening plus of course those supposed to come back today are also highly likely to be disappointed. All round thousands of unhappy bunnies.


Terry

[Catherine]

OMG :eek: :eek: :eek: , Thats awful, i am really getting twitched now. Those poor people i bet they are gutted.

I have just pre-warned my parents that we may have to expect delays with TCD and even a bump down from our sf upgrade. I have to say i wasnt that worried before but now i am, and to be quite honest i dont want to be worrying about this for the next 6 weeks. :( :( :confused: :confused:

[PaulaK]

I'd just tell myself that their bad luck has to run out soon and in 6 weeks it will all be sorted :yes:

[Catherine]

I hope so Paula, i have to say though, even though i never thought i would say this, i dont think i will book with them again, if i have to worry about it so much. The thought of being cramped is awful. :(

[MISTA B]

OMG I am feeling so sorry for everyone connected with yesterdays and todays flight,it is only 6 days till we go and if i had read the posts about TCD(which now stands for travel cancelled or delayed)i would be "bricking it"as for dw,who is not a good flyer,it would be akin to a condemmed man having the last meal and then saying his execution is delayed for a day,they say that you only get what you pay for but having read reports about their prices they cant even use that as an excuse(however flimsy that sounds).sorry to sound like victor meldrew when it is not even my problem, hopefully all the passengers will get away asap(with my commisorations)

[sezzy]

Madmac, so sorry not to reply before, been away at a festival for the last few days. To be honest, she was very polite and said food and drink would be complimentary, she could not guarantee what kind of plane we would be on etc, obviously they hope delays would not happen etc, but nothing really concrete, I suppose there was no way she could promise us that everything would be alright because she knows that is out of her hands. Not sure if they did look at site, but she was interested and did write down address, I think if I worked for a company, I would have to look and get bosses too as well, as there isn't a lot of point going to work if you dont have any pride in it.